Terms & Conditions

These terms and conditions may change from time to time and apply to all our services.

By accessing, browsing and making a reservation through our websites on your computer or via mobile devices, you are agreeing to and approving the terms and conditions mentioned below.

NAATORG (Carlos Alberto Rodrigues Martins de Medeiros, ENI, with VAT number PT117831573) is a tour operator offering a variety of adventure tours and thrilling experiences in the Azores. Its address is Canada Nova de Cima - Quinta do Abrigo, 9600-175 Rabo de Peixe.

Reservations can be made directly through this website.

Due to adverse weather or other conditions, NAATORG reserves the right to change itineraries and times if necessary.

In the event of delays in air or boat travel, alterations and / or cancellations, accidents, natural disasters or other unforeseen events, NAATORG is not responsible for expenses or other related costs.

People who contact NAATORG are responsible for providing NAATORG with up-to-date contact information. The purpose is to inform customers in due time of any eventuality or embarrassment regarding the reservation.

1. Cancellation Policies

  • Up to 72 hours before activity: cancellation without charge.
  • Up to 48 hours before the activity: 50% of the total reservation charge.
  • Cancellations up to 24 hours: 50% of the total amount will be charged.
  • Less than 24 hours before the activity or no show: 100% of the total reservation.

2. Weather and sea conditions in the Azores
Weather or sea conditions may affect our activities. In case of cancellation, the experiments will be rescheduled for another day. In case of unavailability by the tourist we will not bill the activity.

3. Transportation Policies
Transportation for sea activities is included. Transportation for ground activities is included. If you require transfer, you must inform our team when booking before the experiment.

4. Prices
Prices shown on our websites are in local currency in € (euros). As a local carrier, NAATORG is not responsible for currency fluctuations or additional fees such as bank transfer fees, credit card fees, or otherwise.

5. Payments

Upon our confirmation of availability, the customer will receive an email requesting payment of 50% of the total booking amount - with the option to leave the reservation fully paid. The remaining amount (if any) must be paid on the business day.

The 50% deposit (or 100%, under the conditions described above) can be made by bank transfer or methods available on HiPay (ATM reference, credit card, others). Any amount payable on the business day may only be accepted in cash.

Only payments in euros will be accepted.

6. Minimum number of people, Ages and Meals

  • Minimum number of people for earth experiments: 2 people, provided they are integrated in the days previously defined for NAATORG to carry out the activity. For other dates, you should contact our experts.

Ages

  • Babies: 0 - 5 years - free
  • Children: 6 - 12 years old
  • Adults: from 13 years old
  • Children should be able to swim autonomously and feel comfortable in the open sea.


7. Final Considerations

NAATORG reserves the right to change these terms and conditions at any time.

The terms and conditions herein are in accordance with Portuguese Law. In the event of consumer disputes, the consumer may refer to the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr or to alternative consumer dispute resolution entities.

For the settlement by court of all disputes arising from this contract, and in particular those concerning its interpretation, performance, non-compliance, invalidity, resolution or reduction, where no amicable settlement has been reached, jurisdiction shall be stipulated. of Ponta Delgada County, with express waiver of any other.

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